Power Cycling Modems

TROUBLESHOOTING

Need a little help?

No Connection

Slow Connection Speed

Billing Issue

NO CONNECTION

STEP 1

Locate the SkyFibre wall plate and remove the power pin.

STEP 2

Wait 30 seconds and replace the power pin.

Check that the green LED light is on at the power brick or PoE.

STEP 3

Turn the router off.

NOTE: Don’t hold in the reset button as this will reset the router.

STEP 4

Wait 30 seconds before powering on the Router.

NOTE: It can take a few minutes for everything to come back online.