No. We bypass traditional networks and deliver WiFi directly to your house.

The advertised speeds are the maximum theoretical speeds for the chosen plan. Actual speeds may be lower due to a number of factors including; your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third-party interconnection infrastructure that Sky Fibre does not manage or maintain. Users connecting to their router wirelessly may also experience slower speeds, especially using tablets or mobile phones. Maximum theoretical speeds should not be relied upon in making a purchasing decision. Real world usage is unlikely to consistently achieve such speeds, due to the factors described above.

You should first try turning your router off and on. Instructions on how to do this are in our support guide. If the problem persists please contact support.

If you want to take your Sky Fibre account with you, then as long as we can establish a connection, we will simply set you up at your new premises under your original agreement and a relocation fee will apply. If you want to cancel your plan then you will need to pay out the remainder of your plan.

At Sky Fibre we strive to ensure you are getting the best customer service possible. If you feel that we have not treated you with respect or have failed to deliver on our promises, then we want to know. Please call us on our support number 1300 739 288 to speak with a resolutions officer or email us at [email protected]. We will endeavour to solve the problem as quickly as possible.